LG Washing Machine: Found the problem quickly. Showed up early of the specified time. I prefer early than late! Roy came back and fixed the washing machine quickly and it works great! I will definitely call Roy again when I need repairs.
Washing Machine Leak Repair: Very professional and well executed. Roy came first for an inspection, and then to replace the seal. He was very forthcoming with sharing tips and advice on how to extend its life the next time around.
Dishwasher Having Issues: Roy was very friendly and informative when explaining how the washer actually works and that what I thought was an issue actually turned out not to be. The dryer motor was blocked because of (my) human error. Roy was. Wet helpful. Thanks.
Dishwasher Having Issues: Resolved the problem and gave me helpful tips for the future ! Additionally, he is quick response and arrived on time; the invoice is matched with what he estimated before start working. I would call him again for other services, Highly recommended.
Appliance Repair: My first encounter with Roy was in 2006. He was prompt at returning my call and scheduling an appointment. Roy arrived on time and quickly diagnosed the problem, only fixing what was necessary. I truly appreciated his honesty. I was so pleased with the work that I continue to use Roy whenever I have an appliance issue and have comfortably refererrd him to my friends. The reference to "Approximate Cost" below included parts.
AC And Dryer Repair: I was very happy with the service. Roy came to fix my AC and laundry dryer. He's very professional, knowledgeable, and courteous. He patiently took time to explain everything to me and tell me how to regularly maintain the appliances. Upon request, he also checked my stove and fridge, and he's very kind to explain how those minor issues occur and what I can do to address them on my own without having to spend money on major repairs. I will definitely call him again in the future when I need his… read more
Maytag Stove Oven Door Locked: The upper oven door of my nearly 10 year old Maytag Gemini electric stove got locked with an error code F-9-2. I could not open it myself despite disconnecting power and restarting. So I made the call to Roy who was able to come in the evening (my preferred hour) on short notice. Roy was able to fix the issue quickly and provided suggestions to avoid this issue in future. I was surprised to receive a followup call after a week asking if every thing was working alright. Not many trades people check back to see if their customers are satisfied.
Washing Machine Repair: Washing machine started to make noise I assumed was motor. New Years Eve day on a Saturday, didn't want to wait to Monday to get through family laundry. Called Roy who came out within a couple of hours, didn't charge extra for Saturday on New Years Eve and fixed the problem of clogged water pump/drain right away. Lollypop stick jammed in impeller making noise I thought was motor and various other kid's junk cleaned out. Courteous, helpful, showed me a few tips for maintenance and was very friendly. Highly recommend, will use again.
Clothes Dryer Repair: I have used this company for years to repair my appliances. They are great, come within 24 hours and so far always have been able to get parts even for older appliances. Thanks to them my dryer from 2001 is still running and I expect many more years from it. A much better alternative than buying an extended warranty on an appliance. In fact, General Appliance was able to fix my dishwasher when the repairman from the extended warranty company wanted me to buy a new dishwasher.
Washer Was Leaking: Roy came to inspect the washer and waited for a whole cycle to complete. Turns out, no leak appeared! Kind of like making an appointment with the doctor and suddenly feeling a lot better. Anyway, Roy gave me some important tips that will help me avoid overflow in the future. I will call him again if the problem recurs. He is professional and explained everything before working. He fixed my fridge and stove. He did a great job and finished on time.
Stove, Fridge, AC: Pleasant, reliable and prompt service. Better General was recommended by a friend and I have in turn recommended Better General to others. Very happy with their service. Friends helping friends.
Dishwasher Repair: A choice between a new dishwasher or a repair. I wanted an honest assessment of my options and I got it. I chose the repair. It was quick and affordable. Service was friendly and honest. Thanks!.
Appliance: He is professional and explained everything before working. He fixed my fridge and stove. He did a great job and finished on time.
Repair Clothes Dryer: The motor on our clothes dryer needed to be replaced. Roy was very punctual and courteous. He was very thorough and professional. He worked late into the night to get the dryer working quickly for us. (I did not personally pay for this work and I do not know the cost.)
